Dashboard Setup

The Setup section allows you to control the technical side of your account. You can add or remove numbers, add, view, or edit extensions, devices, mailboxes and fax boxes, forwards, ring groups, and E911 locations.

 

Numbers


The Numbers section allows you to add or remove a DID (Direct Inward Dial), shows you the number, status, proxy we send the call to, and the destination device, forward, ring group, or mailbox of the number.

While you don't need a number to call out from Teliax, if you want to take incoming calls, you will need a number. You can also port most existing numbers to Teliax.

Extensions


Extensions allow you to use digit extensions to call phones or forwards on your account.

To add an extension, click New, then enter the extension you'd like to use, then enter the destination for the number. Click Create, and the extension will be created. To edit an extension, click the green button, update the extension, then click Update. To remove an extension, click the red button.

Devices


The Devices section allows you to create, edit, and remove devices.

When your account is created, a SIP account is automatically created for you. You can edit this account by clicking the green button.

To add a new device, click New.

Description: A name for the device. Examples are PBX, AsteriskBox, CiscoPhone, etc.
Password: The password (or secret) that corresponds with the device name.
Your IP: This is an optional field for users who cannot register with a proxy. Note: Enable this only if you cannot register! Enabling this option will make it unable for Teliax to set your DTMF type on our end. This means that TouchTone(TM) or DTMF may not work!
Protocol: Teliax supports both SIP and IAX2. The choice is yours.
DNIS: Dialed Number Identification Service allows you to determine which number was dialed by whoever called you.
Asterisk Pre 1.4: If you have a PBX that is running Asterisk or Asterisk-based software with a version pre-1.4, check this box. This allows you to use DTMF properly.
Caller ID Name: You can set a caller ID name here.
Caller ID Number: You can set a 10-digit OCN+LATA number.
Location: Allows you to set the e911 location of the device.
Timeout: If you set up a failover, you can specify a time limit in seconds.
Failover To: Set a number, extension, mailbox, ring group or forward to send the call to should the device be unreachable or after the Timeout is reached.

Menus


A menu acts as an IVR - Interactive Voice Response. It allows users to make a TouchTone selection to a recording that you set.

Name: A friendly name for the Menu.
Pin: Allows you to set a PIN for recording Menu greetings.
Announcement File: You can upload an announcement in WAV format.
Options: 0 through 9, * and #. You can set different destinations for each option.

You can make a Menu act as an announcement by keeping each option 'Repeat Menu.'

Schedules


Schedules allow users to set time-based conditions for call destinations. All times are based on Mountain Standard Time. The current time is shown on the schedule for your convenience.

Name: A friendly name for the Schedule.
Time Range: Select the time conditions that this schedule should adhere to.
True Destination: If the schedule time conditions are met, this is the destination the caller will go to.
False Destination: If the schedule time conditions are **not** met, this is the destination the caller will go to.

If you need to set different time conditions for different days or conditions, you can cascade schedules. For example, if you close at 5pm on Monday through Thursday, and 4pm on Fridays, you can set the M-Th Scheduler True destination to your phone, and the False destination to the Friday scheduler. If the time conditions in the Friday scheduler are **not** met, you can set the False destination to a mailbox, forward, etc.

Mailboxes


You can create a voicemail box or a fax mailbox. To create a mailbox of either type, click New.

Name: Set the friendly name of the mailbox. This allows you to easily identify the mailbox.
Type: Set the type to either Voice or Fax.
Full Name: Enter your full name or company name here.
Email: We can send the message (voice or fax) as an email attachment.
PIN: (Voicemail only) If you want to check your messages from your phone, you'll need to set a PIN.
Accepted audio VM files are:
RIFF (little-endian) data, WAVE audio and Microsoft PCM.  Files need to be 8 bit, mono 8000 Hz and up to 2.5 megs in size.

To access a mailbox after you have created it, click the magnifying glass next to the mailbox you wish to view.

Forwards


You can set up forwards to any number. This is useful for failover or temporary forwarding. To create a new forward, click New.

Name: Set the friendly name of the forward. This allows you to easily identify the forward.
Destination: Enter the 10-digit telephone number you would like to forward to.
Timeout: If you set up a failover, you can specify a time limit in seconds.
Failover To: Set a number, extension, mailbox, ring group, or forward to send the call to should the forward be unreachable or after the Timeout is reached.

Ring Groups


You can set up ring groups to ring devices and/or forwards associated with your account. To create a new ring group, click New.

Settings
Name: Set the friendly name of the ring group. This allows you to easily identify the ring group.
Timeout: If you set up a failover, you can specify a time limit in seconds.

Failover To: Set a number, extension, mailbox, ring group, or forward to send the call to should the ring group reach the specified Timeout.

Devices
Select the devices you wish to ring in the ring group.
Forwards
Select the forwards you wish to ring in the ring group.

Locations


You can set up e911 locations to deliver your location to the PSAP when making an emergency call. To create a new e911 location, click New.

Location Name: Set the friendly name of the location. This allows you to easily identify the location.
Address: Enter the address of the location.

Click Create to create the e911 location. After the location has been created, edit the location and check 'Enable e911.' You can then set the location on any device on your account. If the address is not valid, you will not be able to enable e911 and the checkbox will not appear.
Please note - e911 works differently than regular 911 service, and may not be available in all areas! Please "read more here!":http://help.teliax.com/faqs/general-3/e911

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